Wrong password

I attempted to register a Riff box today and everything appeared to go through as normal, but when I tried to login using the user and password I created I received the wrong password error.

I reset the password, I received the password reset code via email and changed the password with no errors. I attempted to login using the new password with the same issue. I attempted the above steps about 10 times and could never get it to work.

I attempted to try a new Riff box with the same outcome.

I do not have the serial number as I am unable to login.

Both were activated with email: Michael.hutchinson@longbeach.gov

Hi,
This is not facebook, thus using Your e-mail address as username won't work.
Check link bellow for instructions:

http://faq.riffbox.org/category/2/riff-jtag-box-setup.html

Please let me know if everything is okay now, so I can move this to proper section, or intervene if needed.

The above solution did not solve my problem since the unit was registered with my email address. It appears my user name was too long but the registration process went through, making the unit unusable. I believe after some troubleshooting that the problem appears to be on the authentication server side.

This issue was solved by the reseller as the unit was switched out with a new unit and registration was completed with no errors.