account recovery

hi,
my customer was forgot password but he using hotmail account. and cant receive email from riff when forgot password.
logs

Open serial port...OK
Connecting to the RIFF Box...OK

Getting RIFF Box Info...OK
RIFF Box S/N: FF.94BB:F692-96A7:5624
RIFF Box Firmware Version: 1.35

please help to reset account

thanks for your help